Shipping policy

Shipping Policy – Not So Average

We’re here to make sure your new tall-girl fits arrive safe, sound, and in style.

Processing Times

Orders are processed within 1–2 business days after payment is confirmed.

During busy periods (like new collection drops or sales), please allow up to 3 business days.

Shipping Rates & Delivery Times

We currently ship with Australia and Internationally.

Please allow up to 14-21 days for international packages to arrive.

Within Australia:

Standard Shipping – $12 flat rate – Estimated 4–10 business days

Express Shipping – $20 flat rate – Estimated 1–3 business days

Delivery timeframes are estimates only and may vary depending on your location, public holidays, and courier delays.

Tracking Your Order

Once your order is on the move, you’ll get an email with your tracking details so you can follow its journey to your door.

Pre-Orders

If you’ve pre-ordered an item, it will ship on or before the date stated in the product description. Orders containing both in-stock and pre-order items will be shipped together unless otherwise arranged.

Lost or Delayed Parcels

We take delivery seriously. If your parcel is delayed or goes missing, we’ll work directly with our delivery partners to resolve the issue and make sure you receive your order as soon as possible.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If your order doesn’t arrive within a reasonable time, you may be entitled to a replacement, refund, or other remedy.

International Orders 

International customers will be responsible for any import duties, taxes, or customs fees, and delivery times may vary.