Refund policy
Tall-Girl Guarantee
We design with tall women at the forefront — because length matters.
If the length isn’t quite right for you, you can request a return within 30 days of receiving your order. We stand by our fit and are committed to continually refining it.
To be eligible for a return, your item must be:
- In the same condition as received
- It its original packaging
- Unworn and unused
- Accompanied by a receipt or proof of purchase with all tags attached
We’re always listening to our community. If you’re returning an item due to length, we encourage you to share your height with us. This feedback is passed directly to our design team and helps inform future production cycles — so we can continue improving the fit for tall women.
How to Start a Return
To initiate a return, please contact us at
contact@notsoaverage.com.au
Once approved, returns must be sent to the following address:
Mona Vale Parcel Locker
10242 22151 Not so average
1747 Pittwater Road
Mona Vale NSW 2103
Australia
Please note: return shipping costs are the responsibility of the customer unless the item is deemed faulty.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please ensure you take a photo of the damaged item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@notsoaverage.com.au