Tall-Girl Guarantee

We design with tall women at the forefront — because length matters.

At not so average, we want you to feel confident in your fit. If your purchase isn’t quite right, our Tall-Girl Guarantee is here to help.

Full-priced items: You can request a return within 30 days of receiving your order, provided the item meets our return conditions below.

Sale items & promotional purchases: All sale items, including Black Friday, Cyber Monday, clearance and other promotional purchases, are FINAL SALE for change-of-mind returns and refunds. However, we’re happy to offer a size exchange where your requested size is available and the item meets our return conditions.

Please note that our final-sale policy does not affect your rights under Australian Consumer Law, including your rights in relation to faulty, damaged or incorrectly described items.

Return Eligibility

To be eligible for a change-of-mind return or size exchange, your item must be:

- In its original condition as received.

- Unworn, unwashed and unused.

- In its original packaging, where applicable.

- Accompanied by proof of purchase.

- Returned with all original tags attached.

Items that do not meet these conditions may not be eligible for a change-of-mind return or exchange.

Help Us Improve the Fit

We’re always listening to our community. If you’re returning an item because the length or fit isn’t quite right, we encourage you to share your height with us.

Your feedback goes directly to our design team and helps inform future production cycles, so we can continue improving the fit for tall women.

How to Start a Return or Exchange

To initiate a return or request a size exchange, please contact us at:

contact@notsoaverage.com.au

Please include your order number and let us know whether you’re requesting a return, size exchange or reporting a faulty or incorrect item.

Please wait for our instructions before sending your parcel.

Once your return or exchange has been approved, please send your item to:

Mona Vale Parcel Locker
Not so average
Parcel Collect 90
MONA VALE NSW 2103

Return Shipping Costs

For approved change-of-mind returns and size exchanges, return shipping costs are the responsibility of the customer. Any shipping costs associated with sending a replacement item will also be the customer's responsibility, where applicable.

We recommend using a tracked postal service, as we cannot take responsibility for parcels lost in transit before they reach us.

If an item is faulty or otherwise eligible for a remedy under Australian Consumer Law, we will meet our applicable legal obligations regarding return shipping costs and remedies.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged, incorrectly described or if you have received the wrong item.

Please email contact@notsoaverage.com.au with your order number, a description of the issue and clear photographs where possible, so we can assess the issue and determine the appropriate next steps.

Sale items are not excluded from your rights under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Exceptions and Non-Returnable Items

Sale items and promotional purchases: Sale items, including items purchased during Black Friday, Cyber Monday, clearance sales and other promotional events, are final sale for change-of-mind returns and refunds. Size exchanges are available subject to stock availability and the return conditions outlined above.

Gift cards: Gift cards are not eligible for change-of-mind returns or refunds, except where required by law.

Nothing in this section limits your rights under Australian Consumer Law.

Exchanges

We understand that finding the right fit is especially important for tall women.

For full-priced items, we recommend contacting us to discuss a return or size exchange. If you prefer a refund for an eligible change-of-mind return, you can return the original item and place a separate order for your preferred size or style once your return has been approved.

For sale and promotional items, we’re happy to offer a size exchange within 30 days of delivery, subject to stock availability and the return conditions outlined in this policy.

If your requested size is unavailable, we cannot guarantee an exchange. Change-of-mind refunds are not available for final-sale purchases.

These conditions do not affect any remedies available to you under Australian Consumer Law.

Refunds

Refunds are available for eligible full-priced change-of-mind returns, subject to the conditions outlined in this policy.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@notsoaverage.com.au.

Change-of-mind refunds are not available for sale and promotional purchases designated as final sale. This does not limit any refund entitlement you may have under Australian Consumer Law.

Australian Consumer Law

Our policy operates alongside your rights under Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Thank you for being part of the not so average community. Your feedback helps us continue creating fashion that fits taller women better.